POLICIES


PRE-WEDDING CONSULTATIONS

We highly recommend scheduling an appointment to preview your hair and makeup before your wedding, so you know what to expect on your special day, but consultations are not required. A phone consultation can be done in lieu of an in-person consultation.

The consultation fee is payable on the date of your consultation, after services are rendered.


WEDDING/EVENT BOOKING

All bookings for weddings are made on a first-come, first-served basis.

Your event date(s) and service(s) will be secured when 1) the non-refundable and non-transferable deposit of $50 is paid and 2) the signed contract is submitted by the deadline.

The deposit is in addition to the total amount for hair and makeup services (it is not applied toward the balance for services).

No dates will be guaranteed without a deposit.

We recommend that deposits be paid on or before the day of the consultation to guarantee your booking for your wedding/event.  

The remaining balance (Deposit, total amount for services, applicable travel, etc. minus payments made in advance) is due five (5) days before your event.  If you book us within 7 days from your event, then the total payment will be due at the time of booking.  Advanced payment eliminates the need to handle payments on your busy day.


TRAVEL & MINIMUM SERVICE REQUIREMENTS

Travel Mileage Rate

For weddings with large parties, oftentimes two or more stylists are needed. For such occasions, we do our best to carpool, but it is not always possible, as some stylists reside in different cities. 

Therefore, a travel/mileage fee of 54 cents per mile will be incurred (round trip/both ways) PER STYLIST that must drive 15 miles or further from his/her respective location in order to meet you on your wedding day.

Mileage will be calculated starting from each stylist's location and will be calculated round trip.  The amount will be included on your contract. Out of courtesy, we will communicate with you in advance of the number of stylists that will drive.

Minimum Service Requirements

Services Performed In Studio

There is no minimum service requirement for services performed at Shirrell Beauty in San Jose. 

Local Events

For weddings and events within 15 miles of San Jose, there is a minimum service requirement of $200 in order to book your event and in order for us to travel to you. At our discretion, we can choose to travel to you if your event is $150-$199, for an out-of-studio fee of $15 per stylist.  

Driving Distance of 16-60 miles

For events 16 - 60 miles from San Jose, there is a minimum service requirement of $350 in order to book your event and for us to travel to you. Travel fee(s) will also be incurred.

Out of Area: 61+ miles

For events 61 miles or more from San Jose, the minimum service requirement is $500. Travel fee(s) will also be incurred, and possibly an overnight stay if travel time is 1.5 hours or longer and we must arrive at 7:00am or earlier. Details regarding overnight accommodations are below.

Out of Area Accommodations

If the event has a driving time of 1.5 hours or longer from the stylist(s) respective location(s), AND requires stylist(s) to setup and start services by/before 7:00 AM, then client must provide hotel accommodation(s) with a quality rating of at least three (3) stars, on the day before the event, in addition to the travel/mileage fee.  This is for safety purposes. If there is more than one stylist, then please inquire about if one or more rooms will be required.

Parking/Valet/Tolls

If your venue charges for parking/valet, then the parking/valet charges will be paid by the client for EACH STYLIST that must drive and park/valet. Payment will either be made with your contract (5 days before the event) or on the day of the event, if a parking fee cannot be determined in advance.

Travel costs may include but are not limited to: 

Airfare, airline baggage/luggage fees, hotel, ground transportation (ie. vehicle rental, ride-hailing service, bus, taxi, train, etc.), toll bridges, valet parking, parking lots and garages, and parking meters.  International travel will require airfare for the stylist, plus a companion ticket for the safety of the stylist.

All costs for travel for booked event are to be paid by the client.


OTHER FEES

Holidays

We charge an additional $50 for events booked on New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day

Early Call Times

There is no fee for call times earlier than 7:00 AM.  


RATES/PAYMENTS

Rates/Quotes

Rates are subject to change without notice. However, quotes are valid for 30 days from the date they were given.  

Gratuity 

Gratuity is not required but is greatly appreciated if you feel that we did an exceptional job.

Acceptable Forms of Payment

We accept cash, personal checks (for bridal clients only), Venmo transfer, PayPal, and credit/debit cards.  All prices are in US dollars.


CANCELLATION/POSTPONEMENT

Cancellation Policy (60 days or more)

If the client cancels the contract 60 days or more prior to the event date, then the deposit paid by the client is non-refundable and non-transferable.  

Cancellation Policy (Within 60 days)

If the client cancels the contract 60 days or less from the event date, then the client is responsible for FULL PAYMENT for services booked.  We must receive full payment for cancelled services (minus travel and/or parking fees) within 14 days of cancellation.

Postponement

If for any reason the event is postponed by the client, then we cannot guarantee our availability for the new event date, and the deposit is not refundable and cannot be transferred to a new date.  

Stylist Cancellation/Replacement

In the very rare instance that a stylist cannot do the event after the contract has been signed, then another will be assigned to the event.  However, if a stylist cancels the event at any time or is unable to perform his/her duties for any reason, then 100% of the deposit paid will be refunded by check within 14 business days from the date of cancellation.  

**Client agrees that the refund of 100% of the deposit, as a result of our cancellation, is our only liability.**


PUNCTUAL EVENT DAY/APPOINTMENT TIMES

Timeline

We will work with the bride and/or coordinator on a timeline, which shows the appointment time for each client receiving services. Each service requires a certain length of time to be finished and is not to exceed the time limit.  When reserving your event date, please book accordingly. We encourage brides to communicate the schedules of their photographer, videographer, stylists, and other vendors with timelines, to their coordinator and with all vendors, to ensure the timeline works for everyone and there are no schedule interruptions or delays.

Late Clients

We will not be responsible for late clients.  All persons involved in hair/makeup appointments need to be available at the scheduled time of said appointment in order to not break the contract.  **If a client is 15 minutes late, then the client forfeits the appointment and will not receive a refund.**  We strive to do our best within a limited time frame, and feel that we would compromise quality if we have less time with you than scheduled.

Service Add-ons

Any additional hair/makeup needs that are outside of the contract will be performed at the discretion of the stylist. 

Preparing for Makeup Appointment

All party members should arrive to their appointment with a clean face (no makeup on but moisturizer is okay) and groomed eyebrows for the best results (they don't have to be professionally done).

Preparing for Hair Appointment 

All party members should arrive with 100% DRY HAIR, unless other instructions were provided before the event date.  This is for time-saving purposes. If we must blow dry hair outside of the contract agreement, then a blow-dry fee of $25 per person will be charged and due for payment on the day of the event.  Moreover, we will NOT be able to add more time to the appointment in order to style the hair after blow-drying it. Please plan accordingly.

Attire

We kindly recommend that clients wear a top that they can easily remove without touching their hair or face.  Generally, this includes a large neck opening, zip-up or button-up top, or a robe.  This will make it easier to change into dresses afterwards.

Appointment No-Shows/Day-of-Event Cancellation

If any person listed on the contract decides not to receive services for any reason on the day of the event, then the client will not receive a refund and is still responsible for full payment of the person that cancelled. However, client may substitute another person in place of the person who cancelled.

The replacement service must be of equal or lesser value than the original amount paid. (ie. Bride cannot take the place of a cancelled bridesmaid and expect to receive a refund of the difference), AND the service provided must NOT exceed the amount of time that was originally scheduled for the person that cancelled.


SERVICE LOCATION REQUIREMENTS

Location of Services 

The location of services for the day of the event will be at the discretion of the client, but there are certain requirements that the stylist needs in order to complete the service.  

Same Location Requirement

All services for more than one person must be done at the same location and consecutively (no time gaps in between services that is greater than 15 minutes, and no traveling from one room or place to another).

Safety

A safe/non-hazardous location with a table/work area, chairs, sufficient lighting, and proximity to an electrical outlet are necessary for services to be performed properly. 

SATISFACTION GUARANTEE

Satisfaction/Time Limits

Hair and/or makeup will be completed to the client's satisfaction, but is not to exceed the allotted time provided in the timeline.  Ample time is scheduled for each service upon booking.

Acceptance of Completed Service

Acceptance of completed hairstyle and/or makeup by client is acknowledgement by client that the service is done to his/her satisfaction. 


RELEASE OF LIABILITY

Sanitation/Skin Sensitivities

All brushes and makeup products are kept sanitary and are cleaned between each client.  Makeup products used are hypoallergenic. 

Any skin condition should be reported to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the client's skin to test for reaction. 

Any sensitivity to scents (hair sprays, facial setting sprays) must also be made known to the stylists.

Disclaimer

Neither Leslie Tong, Shirrell Beauty, nor its representatives will be responsible for allergic reactions resulting from the use of hairstyling products or tools, nor from the use of makeup products or tools.

Neither Leslie Tong, Shirrell Beauty, nor its representatives will be responsible for client injury and/or death resulting from accidents, client negligence and/or failure to follow instructions given by the stylist(s).

The stylists at Shirrell Beauty are not employees of Shirrell Beauty, but are independent contractors and are responsible for their own work.


USE OF IMAGE

Image and Likeness

By signing a contract, you give permission for Leslie Tong/Shirrell Beauty to use your (and those listed on your contract) image, likeness, and voice in its advertising and marketing promotions (digital, print, etc.) without compensation to you, nor to those listed on your contract. Images, likeness and voice, whether digital or print or recordings, become the property of Leslie Tong/Shirrell Beauty.

Request to Not Use Image/Likeness

Under special circumstances, you can request that Leslie Tong/Shirrell Beauty not use your photos for promotional purposes.  Special circumstances can include safety reasons, whereby your safety will be at risk if images are made public (ie. corrections officers, classified government employees, etc.).


ZERO TOLERANCE FOR HARRASSMENT

Under no circumstances will Shirrell Beauty, Leslie Tong, or any independent contractors or representatives of Shirrell Beauty, accept harassment.  

Harassment is defined as any unwanted physical or verbal conduct that offends or humiliates the recipient, that interferes with their ability to work and learn or leads to adverse job-related consequences, and that any reasonable person ought to have known would be unwelcome. 

Examples of harassment include, but are not limited to, racial or sexual slurs, name calling, racist or sexist jokes, negative stereotyping, physical assault, bullying, threats, demeaning pictures, posters and graffiti.

Harassment includes the following categories of behavior, whether the behavior occurs once or many times:

a) Discriminatory behavior

Discrimination refers to treating people differently, negatively, or adversely because of one or more of the following prohibited grounds of discrimination: race, color, ancestry, place of origin, political belief, religion, age, sex, sexual orientation, marital status, family status, physical or mental disability, or pardoned criminal conviction.

 b) Personal harassment

Personal harassment includes objectionable conduct, comment, or display made on either a one-time or continuous basis that demeans, belittles, or causes personal humiliation or embarrassment on the part of the recipient. It may or may not be linked to discriminatory behavior.

 c) Sexual harassment

Sexual harassment refers to any conduct, comment, gesture, or contact of a sexual nature, whether on a one-time basis or a series of incidents, that might reasonably be expected to cause offense or humiliation or that might reasonably be perceived as placing a condition of a sexual nature on employment, an opportunity for training or promotion, receipt of services, or a contract.  Examples of behavior that can constitute sexual harassment include, but are not limited o:

:: unwanted touching, patting or leering  :: sexual assault  :: inquiries or comments about a person’s sex life  :: telephone calls with sexual overtones  :: gender-based insults or jokes causing embarrassment or humiliation  :: repeated unwanted social or sexual invitations  :: inappropriate or unwelcome focus/ comments on a person’s physical attributes or appearance

d) Bullying

Bullying consists of behavior to attack and diminish another by subjecting the recipient to unjustified criticism and trivial fault-finding, humiliating the recipient (especially in front of others), and/or ignoring, overruling, isolating and excluding the recipient. If from a superior, bullying may include setting up the recipient for failure by setting unrealistic goals or deadlines, or denying necessary information and resources; either overloading the recipient with work or taking all work away; or increasing responsibility while removing authority.

e) Abuse of authority

Abuse of authority refers to an individual improperly using the power and authority inherent in a position to endanger a person’s job, undermine the performance of that job, threaten the person’s economic livelihood, or in any way interfere with or influence a person’s career. It is the exercise of authority in a manner that serves no legitimate work purpose and ought reasonably to be known tto be inappropriate. Examples of abuse of authority include, but are not limited to, such acts or misuse of power as intimidation, threats, blackmail, or coercion.

f) Poisoned work environment

A poisoned work environment is characterized by an activity or behavior, not necessarily directed at anyone in particular, that creates a hostile or offensive workplace. Examples of a poisoned work environment include but are not limited to: graffiti, sexual, racial or religious insults or jokes, abusive treatment of an employee, and the display of pornographic or other offensive material.